Hello. It's illusion_GardeN.
[ JOHAN & Evening.JOHAN] Pre-order information.
Overseas Pre-order period: March 06, 2024 PM13:00 - March 07, 2024 PM13:00 (Standard Korean time)
(The domestic pre-order start date and international pre-order start date are different.)
* If there is a large number of orders, it may close early.
Deposit period: within 2 days after ordering (Standard Korean time)
Expected product delivery date: after September 19, 2024
Products will be shipped within 130 business days (excluding weekends and holidays)
from the closing date of the deposit period.
(Notice about schedule changes)
Please check the contents below.
JOHAN pre-order page > https://illusiondoll.cafe24.com/shop2/product/johan/58/category/1/display/3/
Evening.JOHAN pre-order page > https://illusiondoll.cafe24.com/shop2/product/eveningjohan/57/category/26/display/1/
Thank you for your love and interest.
Thank you. :)
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Precautions
- As this product is manufactured after pre-order, it is impossible to cancel or refund an order due to a simple change of mind after deposit and credit card payment.
- If you cancel your payment after ordering, a penalty will be given, so please purchase carefully.
- You can purchase up to 2 pieces per ID (2 pieces in total regardless of head type or skin color)
- The order will be canceled for additional orders after purchasing the total 2 units.
- Depending on the order volume, it may be sold out early.
- When opening a product, the opening time may vary by +-5 seconds depending on the site system.
- The color of the product may vary depending on the customer's monitor specifications and resolution.
- Due to the nature of the urethane material, this product may change over time.
- Be careful not to expose the product to high temperatures and direct sunlight.
- Certificate of Authenticity and Plate cannot be reissued. Please be careful with storage.
- Not for sale to anyone under the age of 15.
- The company is not responsible for any problems that arise from not reading the precautions and contents on the sales page.
Exchange and Return Notice
- In the case of product defects, damage, or incorrect delivery, please contact us through the Q&A bulletin board within 7 days of receiving the product.
- Free exchange is not possible after 7 days.
- Products returned without prior consent cannot be processed.
If exchange or return is not possible
- Exchanges or refunds for manufactured products due to a simple change of mind are not possible.
- A/S and refunds are not available for phenomena that may occur in the process of the product.
- asymmetry or step difference in the head lid
- Putting line for ears, parts, etc.
- Removal of gate spot or putting line, esthetic marks or slight scratches
- Additional esthetic marks to remove residual release agent
- Esthetic marks, scratches, dots, and air bubbles on the part covered by the wig
- Minor scratches on the outside of the face and parts, small bubbles and dots, urethane stains, etc.
- Characteristics of silicone mold: inner mouth curve, eye glare, and magnet glare
- Small bubbles from the process of transparent parts
- Head plate and magnet detachment during shipping
- If the product is lost or damaged due to the customer's responsibility.
However, except for cases where the packaging has been damaged to check the contents of the product.
- In case the product value is lost due to opening the packaging or damage to the packaging
- If the exchange/return period has elapsed, or if the intention to exchange or return is not notified
- In case the value of the product has significantly decreased due to the customer's use or partial consumption
- In case the value of the product has significantly decreased to such an extent that resale is difficult due to the passage of time
- In case the packaging of products that can be reproduced is damaged
(For more information, please use the Customer Satisfaction Center 1:1 Q&A consultation.)
※ If you change your mind and want to exchange or return the product, the cost of returning the product must be borne by the customer.
(including color exchange, size exchange, etc.)
illusion_GardeN
